Special Booking Terms for Coastal Rainforest Retreat, Noosa Heads
By booking with Aspire Property Management (APMGMT Pty Ltd) who act as the agent of the owner of the property & accept reservations in that capacity you agree to be bound by the following Terms & Conditions.
We revise these Terms & Conditions from time to time by updating our website. The revised terms will take effect from the date they are posted. Should the property be sold, withdrawn for letting or become unavailable for another reason prior to this reservation commencing APM will endeavour to find an alternate reservation at a similar tariff.
Please read these conditions carefully. Each person signing their registration card (‘the Guest’) acknowledges and agrees that these conditions apply and extend to any person (also referred to as ‘Guest’) occupying or visiting the property, apartment or complex and/or using the facilities in the complex at the invitation of or with the authority of the guest.
PAYMENT, CHARGES, AND BOOKING
1.0. Charges must be paid by bank cheque or credit card before occupancy commences. The full rental will be charged 7 days prior to arrival.
1.1. Occupancy starts and finishes on the dates shown on the receipt.
1.2. The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to the property and its contents caused by any guest.
1.3. There is no refund for early departure.
1.4. On arrival, a pre-authorisation will be taken on the credit card provided, as a Security Bond ($500 for apartments, $1,000 for Houses, $2,000 for premium properties or as stated on your booking Terms and conditions). Visa and MasterCard are only accepted, and Air BNB bookings are exempt.
1.5. It is a condition of occupancy that on departure all rubbish be removed, and the dishes washed and returned to their original place, with the property left in a tidy manner. Failure to do so could result in a cleaning charge up to $250 being automatically charged to the credit card provided.
1.6. Any non-emergency call outs, outside of office hours will incur a $50.00 call out fee.
1.7. The Property must be left clean and tidy at the end of your reservation. Additional charges will be incurred if extra cleaning of the Property is required. The cost to clean the Property or repair damage to or reinstate the Property including couches and carpets, will be charged to the credit card(s) provided.
1.8. The Guest authorises the manager to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.
1.9. The guests are responsible for all phone calls made and charges. The guests are also responsible for their internet usage and sites they visit and agree not to incur surcharge data usage costs and will be responsible for these costs should they occur.
1.10. All costs due to foreign currency fluctuations when making or cancelling a booking will be borne by the guest.
1.11. There are no refunds for any breakdowns of any electrical items or equipment.
OCCUPANCY AND CONDUCT
2.1. The property must not be used for any unlawful purpose.
2.2. Guests must only park cars in the designated areas.
2.3. The Property is set up with a ‘starter kit; and serviced mid-stay (based on an eight (8) or (10) night plus reservation – property dependant) If you require additional services please tell us before you check in.
2.4. The property is a residential premise within Noosa and Sunshine Beach communities. The property is to be used strictly as a residential premise by the guest(s) and the number of occupants nominated on the Guest Registration Form and not for any other purposes or by any greater number of occupants. The use of the Property for functions, parties or other like gatherings is STRICTLY PROHIBITED. The use of the property for such events or other than as a residential premise will result in the termination of your reservation of the Property, your removal from the Property and other costs or expenses (including a Function Fee of $4000) being debited to the credit card(s) provided.
2.5. Neither the letting agent nor the property owner is liable for any damage or loss of property that a Guest may sustain while on the property.
2.6. The rules and regulation of the property and any reasonable direction of the Letting Agent must be complied with. The property must be vacated if after receiving a warning, any guest fails to comply.
2.7. On departure all rubbish be removed, and the dishes washed and returned to their original place, with the property left in a tidy manner.
2.8. The Guest(s) and all other occupants or visitors of the Property will comply with all Body Corporate by-laws and rules applicable to the Property or which regulate the behaviour of occupants of the Property. The Guest(s) and all other occupants and visitors of the Property will not create or permit any noise or other nuisance to occur within or emanate from the Property. Failure to comply with Body Corporate by-laws or rules or the creation or occurrence of noise or other nuisance in or from the Property, may result in the termination of your reservation of the property and your removal from the Property.
2.9. The Property is a smoke-free dwelling and must be kept clean and tidy and free of litter (including cigarette butts) at all times.
2.10. It is a condition of occupancy that in the event of an emergency the exit process for the property is followed. Information for this procedure is located next to the front door.
COMPLIANCE WITH NOOSA SHORT TERM STAY LAWS
3.1. The Noosa Shire Council Short Stay Letting and Home Hosted Accommodation Local Law (Local Law) requires all guests to Noosa to comply with a Guest Code of Conduct. This Code of Conduct forms part of the booking conditions of Accommodation In Noosa.
ACCESS AND LIABILITY
4.1. The Letting Agent may inspect the property at any time with reasonable notice and at any time without notice if the Letting Agent is of the opinion that there has been a breach of these conditions.
4.2. The Letting Agent and the property owner are not responsible for any mis-description of the property.
4.3. The property is equipped with video surveillance monitoring all external access points. The letting agent/owner reserves the right to access these recordings with reasonable notice, or without notice if a breach of the terms and conditions is suspected. Guests/tenants may request a copy of the video surveillance log, which will be provided upon request.
4.4. Due to the competitive nature of holiday letting in Noosa and Sunshine Beach areas, many properties in the area are being rebuilt or renovated, either in the same or adjacent buildings. No responsibility is taken for disturbances or inconveniences caused by building and other works.
4.5. If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Letting Agent is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests property.
4.6. We recommend that you purchase travel insurance to cover any unforeseen circumstances.
CANCELLATION POLICY
APMGMT Pty Ltd adopts the following practice when dealing with cancellation of a Holiday booking.
5.1. Please note that all standard terms and conditions apply to all bookings regardless of government or council initiated restrictions to COVID-19 including, but not limited to, border closures. Please refer to our cancellation policy for full information.
5.2 If the booking is cancelled 120 days or more prior to the planned date of arrival, there will be full refund less the administration fee of $150.00 and any credit card surcharges incurred at the time of the transaction taking place.
5.3. If the booking is cancelled less than 120 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total value of the original booking. An administration fee of $150.00 and any credit card surcharges will be deducted from the deposit held before the remainder is refunded.
5.4. An Administration Fee covers the cost of processing the booking, receipting, banking, cancelling, drawing the refund, and postage.
5.5. As each property is individually owned, we cannot transfer a booking deposit or payment to another property.
5.6. Confirmed Bookings – A booking that has not been confirmed by a deposit being paid is not guaranteed. A deposit of 50% of the total accommodation or one night, whichever is the greater, will confirm a booking. The balance of the rental is due 7 days prior to arrival.
5.7. No refunds for reduction in stay once in-house
5.8. Refund monies are refunded in the same manner in which they were received and receipted by APMGMT Pty Ltd.
5.9. The Letting Agent and the owner have first right of refusal for all bookings held. In the event of an owner refusing or cancelling a booking no cancellation fee will be charged.
5.10. In the event that replacement accommodation offered is at a higher price, the owner or agent will not be liable for any monies needed to meet that higher price.
5.11. All costs due to foreign currency fluctuations when making or cancelling a booking will be borne by the guest.
PET POLICY
No animals or pets are to be brought onto the premises unless previously agreed for ‘Pet Friendly’ properties.
Pet Policy ONLY for stipulated Pet Friendly Properties
6.1. We welcome well-behaved and trained pets by prior arrangement.
6.2. Pets should have their own bedding brought and sleep either outside or on tiled flooring inside.
6.3. Pets are not allowed on furniture, in bedrooms, or on beds.
6.4. Guests are responsible for any damage caused by their pets, including cleaning up dog hair, waste, or excessive digging.
6.5. Failure to report pet-related damage may result in forfeiture of the security bond.
6.7. Pets should not be left unattended at the premises if they known to be stressed in unfamiliar environments and bark when left unattended.
6.8. Pets may be left outside under cover with access to water, ensuring they do not disturb neighbours by barking.
6.9. Dog-friendly beaches are available at designated locations. Please wash your dog after beach outings.
6.10. Dispose of all pet waste properly. Failure to do so may result in a deduction from the security bond.
6.11. Dogs are not permitted in swimming pools or spas.
COMMUNICATION
7.1. As a guest of the Aspire Property Management Group, you opt into receiving marketing communications from us by email from time to time. You may opt-out at any time.
